Delivery and Returns
Delivery Details
We offer Free Delivery on all of our products without a minimum order value to most UK postcodes. Our free services usually take 2-3 days but please allow 5 working days from dispatch if choosing our free delivery option as delays can be possible at busy times for our couriers. We also offer a Next Working Day (Mon-Fri Delivery) service for an additional £4.99, as well as Royal Mail 24 (1-2 day service) for £0.99 for Large Letter items and £1.99 for Packets. This is a one off charge per order no matter how many products you order.
Shipping Services Summary
- Free Delivery for Large Letter sized items - 2-3 day delivery - Royal Mail 48 Large Letter
- Free Delivery for Packet and Parcel sized items - 2-3 day delivery - EVRi or Yodel
- Free Delivery for XL items - 1-3 day delivery - ParcelForce, DX or Yodel
- Royal Mail 24 for Large Letter items - 1-2 Day Delivery - £0.99
- Royal Mail 24 for Packet items - 1-2 Day Delivery - £1.99
- Next Working Day Delivery (Mon-Fri Delivery) - ParcelForce or DX - £4.99
Regional Delivery Charges
Unfortunately delivery to certain regions costs considerably more for larger items. As a result, there are postage costs required for any orders requiring courier delivery to some regions. Your postage costs will be confirmed at the checkout once you have entered your delivery postcode. Please also note that next day delivery is not possible for these areas. Large letter and standard parcel items do not require an additional payment and remain free shipping to all UK addresses. All orders are free postage unless falling under the following conditions:
| Region | Postcodes | Large Letters | Packets (usually 0-3kg) | Parcels (usually 3-15kg) | XL Items |
| Scottish Highlands | AB, FK, PA, PH, IV, KW (not including islands) | FREE | FREE | FREE | £9.99 |
| Northern Ireland | BT | FREE | FREE | £3.99 | £9.99 |
| Off-Shore Islands | HS, ZE, IM, KA27-28, KW15-17, PH42-44, PA20, PA41-78 | FREE | FREE | £3.99 | £9.99 |
| Scilly and Channel Islands | GY, JE, TR21-25 | FREE | FREE | £14.99 | £29.99 |
When will my goods be dispatched?
Our cut off point for same day dispatch is 1pm, Monday-Friday. Any orders placed after 1pm Monday to Thursday will be dispatched the following day, with any orders placed after 1pm on Fridays dispatched on the following Monday. Orders placed on Saturday or Sunday will also be dispatched on the following Monday.
Please note orders placed on a Bank Holiday or during a Bank Holiday weekend will be dispatched on the next working day. This is usually on a Tuesday with the exception of Christmas and New Year Bank Holidays. On the rare occasion we may hold orders if we need to contact you.
International Delivery
We currently only offer delivery to the UK, and are unable to ship items to EU and other international addresses (including the Republic of Ireland).
Return Policy
All products offered by proudpet.co.uk are manufactured to a high standard however if you need to return an item then please follow the guidelines below. The best way to contact us is to send an email to info@proudpet.co.uk along with your order number.
How can I return an item?
If you wish to return an item that has been unopened and unused you must contact us within 14 days from the purchase date. We will then give you information on how to return the product/s. You will be responsible for returning the item/s at your own expense. We highly recommend using the Royal Mail Recorded service.
For items that are DOA (dead on arrival) or are damaged please contact us within 14 days of purchase. For damaged items please also take the time to send an image. In these cases we will ask you to return the product/s and replace them for you.
If you receive an incorrect item please contact us within 14 days of the purchase date. Please let us know the product you have received and take the time to send an image. We will do our best to rectify the problem as quickly as possible.
What is your return address?
Once you have discussed your return with us by email the address you need to return the product/s to is below. Please include your order number.
TEKBOX Ltd (Proudpet)
The Granary
Grange Farm Business Park
Woodhurst
Huntingdon
Cambridgeshire
PE28 3BQ
United Kingdom
